Support

Last updated: 29 October 2026

Draft. This text has not yet been approved and some details are still to be confirmed. It will change before Amber is publicly available.

Email us at [to be confirmed: contact email]. We aim to reply within two working days.

Common questions

How do I delete a record or a baby?

In the app, open the record or the baby and choose Delete. You can undo straight away. Deleted items are erased from our servers 30 days later.

How do I delete my account, or get a copy of my data?

Email us from the address you sign in with, and we will do it within one month. Doing this from inside the app is coming soon. See our privacy policy.

I didn’t get my sign-in email.

Check your spam folder. The email comes from Amber and the link works for 15 minutes; you can also type the six-digit code from the email into the app.

Is Amber medical advice?

No. Amber records what you log and does not give medical advice. If you are worried about your baby, talk to your doctor, midwife or health visitor. In an emergency, call your local emergency number.

Reporting a security problem

If you think you have found a security or privacy problem, please email[to be confirmed: contact email] with “Security” in the subject. Please do not access other people’s data while investigating.